Privacy Policy

1. Information We Collect

Information you give us directly, such as:

• Name, phone number, and email address
• Delivery address
• Order and payment details (we do not store full card numbers; payments are processed through secure third-party payment gateways)
• Messages you send to our support team

Information collected automatically, such as:

• Device and browser information
• IP address and approximate location
• Pages viewed and how you interact with the Platform
• Cookies and similar technologies

2. How We Use Your Information

• To process, pack, and deliver your orders
• To provide customer support and respond to your queries
• To send order updates and, if you opt in, promotional messages
• To improve our products, website, and app
• To detect and prevent fraud, and to meet legal obligations

4. Cookies

We use cookies to keep the Platform working smoothly, remember your preferences, and understand how the site is used. You can disable cookies in your browser, though some features may not work as expected without them.

5. Data Security

We use measures such as encrypted (HTTPS) connections, secure payment processing, and restricted internal access to protect your data. No online platform can guarantee absolute security, but we work to keep your information safe.

6. Data Retention

We keep your information for as long as needed to fulfil orders, provide support, and meet legal or accounting requirements. You may request deletion of your data at any time (see Section 8).

7. Children's Privacy

TrustCuts is intended for use by adults. We do not knowingly collect personal information from anyone under 18.

8. Your Rights

You may request to access the personal data we hold about you, correct inaccurate information, delete your data (subject to legal or operational requirements), or opt out of promotional communications. To exercise any of these rights, contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continuing to use the Platform after an update means you accept the revised policy.