Terms & Conditions

1. Eligibility

• You must be at least 18 years old to place an order on the Platform.
• You must be capable of entering into a legally binding agreement under Indian law.
• You agree to use the Platform only for lawful purposes.

2. Products

• TrustCuts sells fresh meat, poultry, and seafood products.
• Product images are for representation only; the actual product may differ slightly in appearance, size, or shape due to the natural variation of fresh cuts.
• Delivered weight may vary marginally from the listed weight due to trimming and cleaning that happens as part of preparing your order.

3. Orders & Payment

• An order is confirmed only once payment is successfully processed, or once accepted for Cash on Delivery where that option is available.
• We reserve the right to cancel or refuse any order, including in cases of suspected fraud, pricing errors, or unavailability of stock.
• All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.

4. Pricing & Availability

Prices and product availability may change without prior notice. If a pricing error or a stock issue affects your order, we will contact you and, where applicable, cancel and refund the affected item.

5. Delivery

• Delivery is available only to serviceable pincodes, checked at the time of order.
• Delivery windows are estimates; actual delivery time may vary due to traffic, weather, or other circumstances outside our control.
• Someone must be available to receive the order at the address and time slot provided.

7. Cancellations & Refunds

Please see our dedicated Cancellation & Refund Policy for full details. In short, orders can be cancelled only before they are packed, since fresh products are prepared specifically for each order.

8. Use of the Platform

• You agree not to misuse the Platform, attempt unauthorised access to our systems, or interfere with its normal operation.
• You agree not to use the Platform for any fraudulent or unlawful purpose.

9. Intellectual Property

All content on the Platform — including the TrustCuts name, logo, product photography, and text — is owned by or licensed to TrustCuts. It may not be copied, reproduced, or used without our written permission.

10. Limitation of Liability

To the extent permitted by law, TrustCuts is not liable for indirect or consequential loss arising from use of the Platform, and our liability for any order is limited to the amount paid for that order.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.